Refund Policy

14-day free trial

Both BidFound billing options include a 14-day free trial. Payment details are required when the trial starts, but no subscription charge is collected during the trial.

Renewal and cancellation

The monthly option renews at USD 39 each month. The annual option renews at USD 390 each year. Both continue until canceled.

You can cancel through Paddle's customer portal or contact us for help. Cancel during the trial to avoid the first charge. After conversion, cancellation takes effect at the end of the current monthly or annual paid billing period. Access remains available until that date, and no further renewal charge is created.

14-day refund window

Refund requests for a monthly charge, annual charge or renewal charge must be submitted within 14 days of that transaction date. Requests submitted after the 14-day refund window are not eligible for a refund.

All refund requests are handled by Paddle, BidFound's Merchant of Record, under Paddle's Refund Policy.

Requesting a refund

Use the “View receipt” or “Manage subscription” link in your Paddle transaction confirmation email, or visit Paddle Buyer Support and choose the refund option.

You may also email info@growcase.com with the subject “BidFound refund request” and include the purchase email address and Paddle transaction or invoice reference.

Effect of a refund

When a refund is issued, access to the refunded BidFound subscription ends. Canceling a subscription prevents future renewal but does not itself submit a refund request.

Mandatory rights

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.